COVID-19 and Reopening Information

COVID-19 and Reopening Information

 

We’re so excited to announce our reopening for hair and nail services starting on Wednesday, June 3rd! Of course, we have some changes to the way we do business, in order to keep you and our team safe and healthy, and to abide by all regulations and recommendations set forth by the Board of Health. For the past 23 years, Blue Sky has always gone above and beyond basic required sanitation standards, so we’re ready, able, and licensed to keep you safe! We know much of your visit will be different than what you’re used to, but every step we’ve taken is to prioritize the health and safety of our team and guests. Here’s what you need to know:

Services:

  • At this time, we are performing all waxing, facial, and nail services, all hair services with the exception of the keratin treatment, all massages with the exception of La Stone, and couples, and a few excluded body treatments until further notice.

Rescheduling appointments:

  • We appreciate your patience as our front desk team works through a significant backlog of calls and appointments. We know that you’ve missed appointments and may be anxious to get in for your services. We understand and you are certainly not alone! Thousands of appointments have been missed during our closure, and we will do everything within our power to accommodate our valued guests in as timely a manner as possible. It is unfortunately unavoidable that due to our limited appointment availability, there may be a wait to reschedule.
  • We apologize if you have to wait longer than you’d like for an appointment as we navigate through an entirely new way of doing business.
  • Because we will be limited in staffing and occupancy, unfortunately we cannot guarantee that we will be able to honor all currently scheduled appointments. We will do our best to keep you as close to your scheduled appointment as we can, and ask for your understanding if we need to move your appointment. Our stylists will not be able see more than one client at a time as is our usual practice, so that limits our appointment availability by nearly half for most of our stylists. We also must limit the number of staff and guests in the building, which reduces our number of bookable appointments significantly.
  • When scheduling your appointment, please let us know about any changes you’ve made since we’ve last seen you. For example, if you’ve used box color, given yourself a home trim, or anything else we might need to know.
  • To keep contact to a minimum, we have implemented touchless payment options at the front desk, and credit card terminal screens and keypads will be sanitized after every guest. If you wish to give a gratuity, we ask that you consider using a fully contactless app like Venmo, and will be happy to provide your service provider’s information so you can do so. If you wish to give your gratuity in cash, please note that the front desk will be unable to make change, and we ask that you leave cash directly with your service provider instead of at the front desk.

Arriving for your appointment:

  • Due to occupancy limits and to respect social distancing, only the client receiving a service will be allowed to enter. Please do not bring anyone with you for your appointment.
  • All guests and service providers must wear masks for the duration of their service, without exception. The mask must be worn to cover your nose and mouth. If you are receiving a hair color service, it is possible that your mask may get color on it. We will have disposable masks available if needed.
  • When you arrive for your appointment, please wait in your car and call our front desk at 401-739-0836 ext. 3 to let us know you’ve arrived. When we are ready for your appointment, a staff member will meet you, escort you in, show you where to fully sanitize your hands, touchlessly take your temperature, and ask a few questions. We will be asking you to reschedule if you have a fever of more than 100.4 degrees, or if you answer “yes” to any of the following questions:
  1. In the last 14 days, have you had any symptoms of COVID-19, including fever, cough, shortness of breath, general malaise, muscle aches, loss of sense of smell or taste, diarrhea, nausea, a runny/stuffy nose, sore throat or sneezing?
  2. Within the past 14 days, have you been caring for, or living with, someone diagnosed with COVID-19 or symptoms of COVID-19?
  3. Within the past 14 days have you been advised to home quarantine because of an exposure to COVID-19?
  4. Are you awaiting the results of a COVID-19 test?
  • Your honest answers to this are absolutely critical. We must err on the side of caution when it comes to protecting the health of our team and guests, so if you meet any of these conditions, please reschedule your appointment in advance.
  • We will not be offering beverages or coat check services at this time, so please plan accordingly.

During your appointment:

  • We will be taking steps to limit physical contact and enforce social distancing. Our service areas will be set up with ample distance between stations, and with additional safeguards and barriers.
  • At this time, we will not be providing blow dry services.
  • We’ve missed you, and we know we have a lot to catch up on! Since all staff and guests must remain fully masked for the duration of their service, conversation might be difficult, and scientific studies have shown that speaking, especially face-to-face, can increase droplet transmission, so please prepare to have a quieter visit than usual.
  • As always, all implements, towels, capes, and any touch points will be fully sanitized between every guest. Please understand that in addition to our usual high sanitation standards, we will be taking additional disinfecting measures, which may take extra time.
  • To minimize or eliminate your time at the front desk, we ask that if you need to purchase retail products, please let us know on the phone when scheduling or confirming your appointment, or let your service provider know so that we may minimize contact.

Retail purchases without an appointment:

  • If you need to stock up on retail products and do not have an appointment, please know that we will not be able to accommodate walk-in clients due to occupancy restrictions. Please call us during business hours and we’ll be more than happy to get your order together, charge you over the phone, and arrange for curbside pick-up.

We’re looking forward to getting back to business, and are grateful for your patience, understanding, and kindness as we adapt to new protocols and regulations. Our team’s safety and that of our guests is our first priority.